Contact
One address, and a person on the other side. Here is what to write, where, and how long the answer takes.
1. How to reach us
The main address is [email protected], and it is fine for any request. If your question is about your account or your subscription you can write straight to [email protected]. A person reads both: there is no switchboard and no automated reply.
We normally answer within two working days. Requests about personal data have a longer legal deadline, thirty days, though it rarely takes that long.
We are on Instagram too, as @darkdex.app. We do read direct messages, but for support email is still the fastest way through.
2. What to write
A few extra lines in the first email save two rounds of messages. What we need depends on the reason you are writing.
2.1 Something is wrong in the app
- The email address of your account. That is all we need to identify you: never send us your password, we do not ask for it and we do not need it.
- What you were doing and what happened instead, with the page it happened on.
- If you can, a screenshot and the device you were using (phone or computer, which browser).
2.2 A mistake in the catalogue
If a card has the wrong name, a value that looks off or an image that is not its own, tell us the card name, the set and the number printed at the bottom, or paste the link to the page. With those we find it straight away; with the name alone we almost never do, since the same Pokémon is printed in dozens of different versions.
2.3 Personal data and privacy
Access, rectification, erasure, portability and the other rights granted by the GDPR go to the same address. How we handle data and which rights you have is set out in the privacy policy.
2.4 Press, partnerships, commercial enquiries
Same address. Say who you are and what you are proposing in the opening lines.
3. What we cannot do
- Appraise your collection on request. Values are in the app and in the public catalogue: they are indicative and are not a formal appraisal.
- Buy, sell or trade cards. DarkDex is not a shop and does not act as a middleman between buyers and sellers.
- Step into purchases made elsewhere. If an order was placed on another site, it has to be sorted out with that seller.
4. Who answers
DarkDex is an independent project run by Davide Mele, a private individual based in Rome, Italy, who is also the data controller. The story of the project and how it sustains itself are on the about page.
The conditions of use are in the terms, and cookie use in the cookie policy.